We’re passionate about ensuring our clients get a solution that addresses their issues and adds value to their NHS organisation. We take the time to understand exactly what they want to achieve and why. We then work together to analyse, plan and propose a solution that addresses their short and long-term goals, and delivers the best possible performance in the most cost-effective way. Each solution is specifically tailored to the needs of each client, with a clear focus on business outcomes and cost management.

Our detailed Healthcheck service is designed to ensure your IT security solutions are performing correctly. We review your current systems, policies, and practices, before analysing performance to ensure everything is correctly configured to deliver the maximum benefit.

A Healthcheck also highlights any upgrades and/or patches you might benefit from, and is the ideal opportunity for us to explain new technologies that could help your NHS organisation.

We offer a range of system maintenance and support packages to ensure you get the maximum benefit from your IT investments – from technical assistance during office hours to 24/7 support. The ITHealth helpdesk is available via email or telephone and tracks each support request to ensure it reaches a satisfactory conclusion. We also have approved access to the HSCN network so, with a Trust’s permission, our consultants can log on to an NHS site to carry out any type of support or maintenance.

To contact our support team, please call 0115 965 8432 or email support@ithealth.co.uk.

SUPPORT DURING COVID-19: To ensure your query is dealt with as swiftly as possible, please call the Support team directly on 0115 965 8432 or email support@ithealth.co.uk. Outside the hours of 9:00 – 17:30 you may be diverted to voicemail, but please do leave a message as the mailbox is checked regularly.

We can install all our partner products, including our flagship Secure-IT portfolio. Our consultants ensure all installations are completed with the absolute minimum of fuss. With many years’ experience of installations within the NHS, we’re confident that our approach is the right one. The process starts with you, one of our technical consultants, and your dedicated account manager agreeing a planned approach. Once completed, there’s a handover of all relevant documentation, including a follow-up review to ensure that the solution is being used to its maximum benefit.

Today many NHS IT departments are stretched and resources are limited – that’s why we offer a range of fully managed services. Our consultants work as an extension of your IT team to help you stay protected but without the day-to-day headaches associated with managing your systems. A managed service typically includes proactively monitoring systems and dealing with any alerts, fixing any highlighted issues, installing upgrades as required, and ensuring the system always conforms to best practice.

We offer a range of training services to ensure clients get the most from their investments. For example, some of our IT security solutions are covered by formal training programmes that can be combined to create a bespoke training package that meets a specific need. Alternatively, we can provide ‘on-the-job’ training during which your IT staff perform their normal work accompanied by one of our engineers, enabling them to receive focussed “real life” support, an approach that proves particularly effective when learning a new system.