Our services
At ITHealth, we have a team of highly qualified and accredited IT security professionals with many years’ experience of working across the NHS. From solution design and implementation to training and support, we operate with integrity and aim to build a relationship of trust whilst helping customers exceed their organisational goals.
Solution Design
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Healthcheck
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Support
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Installation
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Managed Services
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Training
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Solution Design
We’re passionate about ensuring our customers get a solution that addresses their issues and adds value to their NHS organisation. We take the time to understand exactly what you are hoping to achieve and why. We then work together to analyse, plan and propose a solution that addresses both short and long-term goals, and delivers the best possible performance in the most cost-effective way. Each solution is specifically tailored to the needs of each client, with a clear focus on business outcomes and cost management.
Healthcheck
Our detailed Healthcheck service is designed to ensure your IT security solutions are performing correctly. We conduct a thorough review of your current systems, policies, and practices, before analysing performance to ensure everything is correctly configured to deliver the maximum benefit.
A Healthcheck also highlights any upgrades and/or patches you might benefit from, and is the ideal opportunity for us to explain new technologies that could help your NHS organisation.
Support
We offer a range of system maintenance and support packages to ensure maximum benefit is derived from IT investments – from technical assistance during office hours to 24/7 support. The ITHealth helpdesk is available via email or telephone and tracks each support request to ensure it reaches a more than satisfactory conclusion. We have approved access to the HSCN network so, with a Trust’s permission, our consultants can also log on to an NHS site to carry out any type of support or maintenance.
To contact our support team, please call 0115 965 8432 or email support@ithealth.co.uk.
Installation
Our installation capabilities include our partner products, as well our own. Our professional services consultants ensure all installations are completed with the absolute minimum of fuss. With many years’ experience of installations throughout the NHS, we’re confident in our approach. The process starts you, one of our technical consultants, and the dedicated account manager agreeing a planned approach. Once completed, there’s a handover of all relevant documentation, including a follow-up review to ensure that the solution is being used to its maximum benefit.
Managed Services
Many NHS IT departments are over-stretched and resources are limited – that’s why we offer a range of fully managed services. Our professional services consultants can work as an extension of your own in-house IT team to help you stay protected, but without the day-to-day headaches or distractions associated with managing your own IT systems. A managed service typically includes: proactively monitoring systems and dealing with any alerts, fixing any highlighted issues, installing upgrades as required, and ensuring the system always conforms to best practice.
Training
We offer a range of training services to ensure you get the most from your investments. For example, some of our IT security solutions are covered by formal training programmes that can be combined to create a bespoke training package that meets a specific need. Alternatively, we can provide ‘on-the-job’ training during which your IT staff perform their normal work accompanied by one of our engineers, enabling them to receive focussed “real life” support – an approach that proves particularly effective when learning a new system.
Don’t just take our word for it
See what our customers have to say.
“We’re very impressed with the new ITHealth Dashboard – it’s even more intuitive and user-friendly, and further eases management reporting.
Plus, the service we receive from ITHealth is excellent – particularly Charlotte who is always exceptional.”
“We’re thrilled with the support we receive from the ITHealth Professional Services team – particularly Charlotte, Phil and Martin – who always go above and beyond when dealing swiftly and efficiently with our support requests.”
“The Christie and ITHealth enjoy a close working relationship. ITHealth over-deliver on their promises and respond to all requests positively and in double-quick time. Their deep understanding of the NHS, built up over 30 years, means many standard challenges are easily overcome. They appreciate our issues and bring their knowledge and experience to create a holistic approach to not only The Christie, but also to our peers across the NHS.”
“We’ve been thrilled with how ITHealth has supported us on an endpoint migration project. The speed of response at short notice and completion of work related to our request has been amazing! We simply can’t fault how helpful you’ve been.”
“We’ve worked with ITHealth for many years now. We trust them to only propose which will add real value and then go on to support these with a high level of service.”
“It’s only a phone call away to get the support we need. We don’t have to go through a call centre or be re-directed several times. What I love is the simplicity that ITHealth gives to answering our questions.”
“The support we receive from ITHealth is excellent; whenever we’ve contacted the helpdesk, the response has always been swift and issues have been promptly and accurately resolved.”
“The service from ITHealth has been excellent; from POC set-up right through to live implementation, the team have been extremely helpful.”
“ITHealth has been a chosen technical partner of the Isle of Wight NHS Trust for many years. We value their expert advice and support on our key remote access systems.”
“ITHealth have always given high quality support and aftercare with all of the products we have purchased. The technicians have proven knowledge and experience in a healthcare environment and have always delivered when brought in for a project.”
“We have worked with ITHealth for a number of years and have always found their support to be of the highest standard with a great understanding of NHS environments and challenges. I would absolutely recommend ITHealth to other NHS organisations.”
Looking for a technology partner?
Let’s discuss how ITHealth can help shape your NHS IT strategy and achieve your organisational goals. Call us on 0115 987 6339 or drop us a message.