The global ransomware attack, WannaCry, although not targeted at the NHS impacted the provision of services to patients. It highlighted many areas for security improvement both within individual NHS organisations and across the system as a whole – increasing the need for Trusts to demonstrate compliance to the sector-specific Cyber Alert (formerly ‘CareCERT’) advisories, as released by NHS Digital. Read how South East Coast Ambulance Service improved its Cyber Alert response, along with other security processes, through implementation of the ITHealth Assurance Dashboard.
South East Coast Ambulance Service covers a geographical area of 3,600 square miles including Brighton and Hove, East Sussex, West Sussex, Kent, Surrey, and North East Hampshire. The Trust has over 4,000 staff working across 110 sites in Kent, Surrey and Sussex. Almost 90 per cent of the workforce is made up of operational staff – those caring for patients either face to face, or over the phone at the Trust’s emergency dispatch centre where they receive 999 calls. As well as a 999 service, the Trust also provides the NHS 111 service across the region.