NUH undertook a Proof of Concept (POC) of ITHealth’s Assurance Dashboard Solution. The Trust could quickly see how the Dashboard provided visibility of its complete infrastructure and connected assets that it had been lacking.
“The wealth of network insight displayed in the Dashboard is something we have never had before. We no longer worry about where to go to get information about the infrastructure – we go straight to the Dashboard and find it’s there,” said Craig White, Senior Technical Support Officer, NUH. “Plus, because the information is all in the same place it’s in a consistent format that’s simple to understand,” added David Westwood, NUH’s Infrastructure Support Manager.
As the Dashboard Solution is frequently scanning the network, the information displayed on all connected network assets is in near real-time and in a dynamic risk-based context, so the truest possible state of the network is always presented. The speed in which the Trust can now access key network information to assist management meetings and facilitate decision-making has been vastly improved. Example scenario:
11.03AM: Email request sent to David and the Infrastructure Team: ‘Can we get a report of all PCs and filtered on Maternity?’
11:06AM: Report emailed back so management could respond to a question raised within a meeting.
Craig White confirmed how the Dashboard’s exportable data also helps with resource allocation and workflows. “The Dashboard makes it easy to allocate workload lists to the team. For example, you can pull a list of endpoints which require updated Adobe versions, or a list of devices that don’t have anti-virus and need it installing. The lists are all there in the Dashboard and ready to action.”
As well as using the Dashboard for its primary function of maintaining cyber security, Craig White confirmed how the technical support team now also use it to manage the Trust’s stock inventory.