Over-stretched NHS IT teams can deliver more benefits to patients and staff while improving security by implementing secure automation.
In this case study, read how NHS Midlands and Lancashire Commissioning Support Unit (MLCSU) were ultimately looking to transform IT service delivery by enabling end-users to securely take care of account management tasks for themselves and reduce workloads for the IT administrators.
The NHS Midlands and Lancashire Commissioning Support Unit (MLCSU) provides wide-ranging IT support services to Integrated Care System (ICS) groups across the Midlands, Lancashire and North-West England. Unlike Acute Trusts, which typically focus on a few large sites (usually hospitals), primary care is much more diverse. There are around 8,000 GP practices in the UK, many operating across multiple sites. This fragmentation leads to a wide range of technology, sites spread over a wide area, and surgeries with small teams with little or no IT skills. MLCSU provides a broad range of services to approximately 200 organisations and their services range from desktop deployment and clinical systems to cyber security.